A new online application to file for dispute resolution will make it easier and faster for B.C. tenants and landlords to resolve tenancy issues, said the Ministry of Municipal Affairs and Housing in an Oct. 10 press release.

Recently launched by the Residential Tenancy Branch, the redesigned application will guide the applicant through the process to make sure they are providing the right information. This will help avoid adjournments and dismissals due to incomplete or incorrect applications.

The system allows users to apply for disputes directly from their computer or mobile device. People can still access the paper application as well.

Significant improvements to the new service include:

* User-friendly, intuitive question-and-answer format;

* Step-by-step instructions and evidence requirements;

* Ability to securely upload evidence;

* Automated email notifications and reminders;

* Works on all devices.

Low-income tenants may apply for a fee waiver at the time of application and upload proof of income, which is also a new feature of the online application.

This is part of the B.C. government’s commitment to strengthen services for tenants and landlords. In September, the provincial government added $6.8 million in new funding for the Residential Tenancy Branch to reduce wait times for tenancy disputes and to establish a new compliance unit to take action against landlords and tenants who are repeat or serious offenders.

The Residential Tenancy Branch promotes successful tenancies by providing tenants and landlords with information on their rights and responsibilities.

The branch also plays an administrative justice role by resolving tenancy disputes.

Each year, the branch receives approximately 22,000 applications for dispute resolution and over 300,000 phone calls.

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