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Good Morning Cranbrook workshop Sept. 22
The Cranbrook Chamber of Commerce Good Morning Cranbrook workshop series resumes for the fall with Consumer Protection BC presenting ‘Building Loyalty Through Customer Transactions.’
This breakfast event will feature Dan Stefanson (pictured above), vice president of Consumer Protection BC, sharing case studies to educate Cranbrook businesses about B.C.’s consumer protection laws and illustrate how certain approaches to consumer transactions can help, or hurt, their business.
Chamber Executive Director David D. Hull is excited to have a workshop of this level and a presenter of Stefanson’s calibre in Cranbrook. “Given our distance from the large centres of B.C. it is not easy or practical to have such high level workshops in Cranbrook. This is a tremendous opportunity for local businesses,” he said.
Stefanson will share best practices tips that will help businesses build customer loyalty and shed light on how to address complaints before they escalate to a regulatory body. In addition, he will offer insight into other dispute resolution options, including Consumer Protection BC’s own experience with online dispute resolution.
The workshop is being held at the Heritage Inn and Conference Centre Tuesday, September 22 starting at 7 a.m. This hot breakfast event is open to members and non-members for a subsidized price of $20 per person.
Consumer Protection BC is a provincial regulator that is responsible for the licensing and oversight over seven industries as well as the regulation of certain consumer transactions. The only organization of its kind, Consumer Protection BC is uniquely positioned to empower both consumers and businesses in their transactions under the province’s consumer protection laws.
Consumer Protection BC regulates the debt collection, payday loan, travel, home inspector, telemarketing, motion picture, and cemetery and funeral service sectors. In addition, Consumer Protection BC enforce legislation specific to a variety of consumer issues and serve as a trusted source for consumer solutions.
Dan Stefanson joined Consumer Protection BC, a provincial regulatory body, in 2014 as the vice president of strategic services. His work supports the establishment and measurement of the strategic direction of the organization. As a vice president, he is responsible for a broad range of services that contribute to the efficient management and administration of Consumer Protection BC. This includes oversight of risk management, stakeholder relations, corporate communications and marketing, financial and administrative services as well as information technology.
Cranbrook Chamber of Commerce
