The City of Kimberley is launching a new online portal to help residents and visitors easily report issues and concerns happening in and around the city.

With the launch of the ‘Lightship’ Public Inquiry Portal, citizens can let city operations staff know about issues quickly and efficiently with just a few clicks on a computer or device.

Some of the inquires that can be submitted include issues around garbage collection, frozen services, road maintenance, sidewalks and pathways, streetlights and signs, trees, water distribution and many others.

Users simply drop a pin on a map at the location of the issue and answer a few questions to report an issue or problem. The system will enable city staff to monitor the progress of the issue and to manage them efficiently.

“This service is available to the public 24/7 and it will help streamline the reporting process and make it easier for City crews to prioritize issues and manage requests,” said Nik Morissette, Manager of Operations – Roads and Solid Waste. “We have been using the system internally for several months now and the efficiencies created have been tremendous. We look forward to the public being able to let us know how we can help.”

Lightship can be found at this link, by clicking on the ‘Online Services’ tab on the city website or directly HERE.

Follow the simple instructions provided to enter an inquiry. At this time, Lightship is for operational issues only. Bylaw complaints and inquiries will not be accepted through the online portal.

Please call the Bylaw Officer at 250-427-6460 or email [email protected] for all bylaw related matters.

City of Kimberley

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