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Posted: March 20, 2020

At the Library

By Mike Selby

Cranbrook Public Library

The Cranbrook Public Library was closed effective 4 p.m., Monday, March 16.

The library will be closed temporarily for an indefinite period of time in support of city-wide efforts to reduce the risk of transmission of COVID-19. The health and safety of our staff and patrons is of utmost importance.

All Library programs are CANCELLED.

No fines or fees will be incurred during this time. The external return bins at the Kootenay Street entrance will remain open so you can return items if you wish.

You can call the Library between 9 a.m. and 5 p.m. at 250 426 4063 if you have any questions.

We appreciate the community’s understanding and patience during this difficult time as we work together to ensure the well-being of everyone in our community and help slow the spread of COVID-19.

My book is due, but I can’t come into a Library. What do I do?

As part of the Library’s response to COVID-19, no fines or fees will be incurred during this time. Please check your account for revised due dates or contact us online or by phone for more details. The external return bins at the Kootenay Street entrance will remain open so you can return items if you wish.

I have a hold ready; can I pick it up?

No, the Library remains closed. Please stay tuned for updates on return to normal service levels.

How will Interlibrary Loans be impacted?

There will be no Interlibrary Loans during the closure period.

I cannot remember my Library Card’s PIN number?

Please call the Library at 250-426-4063 between 9 am and 5 pm Monday to Friday and we will help you with it.

What if I don’t have a Cranbrook Library Card?

The Library is currently issuing Virtual Library Cards. Please phone the Library to have one set up for you. This will give you access to all of our online offerings (e-books, e-audio, courses, language learning, etc.).

When will the Library reopen?

This remains unknown. Library leadership will continue to work with the City of Cranbrook and the BC Health Authority track the issue and determine when it is appropriate to return to normal service levels.

Please continue to check the Library’s website and Facebook page for up-to-date information, as well any new digital offerings the Library can provide.  You can message us on Facebook, or email us at [email protected] should you require any assistance.


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