Home ¬Ľ SuperHost and Destination Ambassador workshops coming

Posted: September 28, 2019

SuperHost and Destination Ambassador workshops coming

The Cranbrook Chamber of Commerce and Cranbrook Tourism are excited to be able to offer two essential workshops to both the business community as well as individuals who are looking to build up their skills and their resumes.

SuperHost Customer Service Training

SuperHost offers affordable, relevant and quality customer service training for front-line employees in any industry. SuperHost is intended for people who are entering the workforce for the first time or after a significant break or are fairly new to working in a customer-facing role.

SuperHost was first launched in 1985 in preparation for the Expo ’86 in British Columbia. Since then, SuperHost has become the standard for customer service excellence in B.C. and an internationally recognized leader in training for the tourism industry.

Over the last 30 years, it was operated and managed by the B.C. Government through its provincial destination marketing organization, Destination British Columbia and its predecessor, Tourism British Columbia. It has expanded its course offerings, and was rebranded to WorldHost Training Services in 2009, just before the 2010 Winter Olympic Games.

Early in 2017, Destination BC transferred WorldHost over to go2HR. We are proud to take on the legacy of this program, and excited to let you know that we are launching a new suite of classroom courses under the revitalized refreshed SuperHost brand.

The first new course, Foundations of Service Quality introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. Students will learn about workplace communication, problem-solving, customer and employer expectations, and more.

A one-day workshop includes approximately 6.5 hours of instruction.

The final exam is online so a device with access to the Internet will be required. (A device can be available upon request).

Destination Ambassador Workshop

A remarkable experience relies on exceptional customer service, starting from the moment a visitor sets foot in a community and at every touch point that follows.

How do you become a local Ambassador and ensure that you are contributing to a positive, authentic visitor experience that shows all that your community has to offer?

Destination Ambassador covers key topics that make for memorable visitor experiences, including:

  • The role of local ambassadors in the visitor experience;
  • The importance of tourism and how it benefits your local community;
  • Different visitor profiles and reasons they visit your area;
  • Products and services your community has to offer visitors;
  • Where to access information and how to provide helpful service to others.

The one-day workshop includes approximately 3.5 to four hours of instruction.

The post-workshop evaluation is online so a device with access to the internet will be required. (a device can be available upon request).

The courses take place Oct. 25 and 26.

The SuperHost training Oct. 25 is at the Cranbrook Chamber of Commerce boardroom and the Destination Ambassador training is at Groundfloor Co-Working Space.

Contact the chamber for more details.

Cranbrook Chamber of Commerce

Article Share